RETURNS & EXCHANGE
Our returns and exchange policy forms an integral part of the terms and conditions of usage, available here – Terms and Conditions and should be read alongside the same.
It's our hope that you find joy and satisfaction in every order, as each item is made with sincere care and affection. However, understanding the uniqueness of our handcrafted products is essential, as it shapes our approach to returns and exchanges.
All our products are made after your order is placed. Before you place an order, our team, upon your request, is happy to guide you through the process – to ensure that you purchase the size, pattern, fit and fabric best suited to you. Due to this bespoke process prior to placing an order, we can only facilitate returns or exchanges if you receive an item that is not what you ordered, or if the product has an actual quality or manufacturing defect. In such cases, we shall endeavour first to repair/alter the product in case of any size/fit issues. If such repair is not possible or effective, then we will issue a full refund through a credit note, redeemable on your next order.
We take pride in the artisanal quality of our work, which includes handwoven, hand-embroidered, and hand-dyed items. We are not a mass manufacturer, and each product is custom made by local artisans. It is important to note that these handmade pieces may vary from the images shown online. This variation isn’t a flaw; rather, it’s a hallmark of authenticity and personal attention each item receives. We believe this adds to the uniqueness and charm of our products. Please expect variations in the product description, in terms of colour, print or pattern. We shall not be liable to process a refund/exchange for the same.
If your order arrives damaged, we ask that you reach out to our customer care within 48 hours. We are committed to ensuring your satisfaction, please make sure that the pieces returned are in their original condition, unworn and with tags intact. Please understand that return shipping costs will be your responsibility.
No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
We know that finding the perfect fit can be challenging, which is why we offer alterations. However, we cannot accept returns or exchanges for items that don't fit due to the size selected by the customer. Please refer to our size chart or contact us for personal assistance related to sizing and fit.
For our international customers, please be aware that duties and customs are your responsibility. If an order is uncollected due to non-payment, we regret that we cannot offer a refund.
Our items on sale are considered final purchases, which means they cannot be returned or exchanged. We appreciate your understanding and encourage you to consider these terms when selecting discounted items.
We welcome your feedback, especially concerning our packaging and products. Your insights help us grow and improve.
Returns are easy. Please contact us within 48 hrs of receiving the product and return within 15 days of receiving your purchase. Any communication received after 48 hours of delivery shall not qualify for return/refund unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
In case of any Refunds approved by the Weavers Studio, it’ll take 16-30 days for the refund to be processed to the end customer.
Step 1 – Initiate Return – Call us on +919831159080 or email us on support@weaversstudio.in
Step 2 – Prepare Package
Step 3 – Attach Return Label
Step 4 – Self Return
Our policies may change over time. In the case of any discrepancies, our Terms & Conditions will prevail. At Weavers Studio, we value the trust you place in our craftsmanship and aim to ensure your experience is as seamless as possible.